Shipping policy

This website is operated by Idalia Group Corp d/b/a Fuentes Mier, a Texas corporation. Address: 25 West 13th Street, New York, NY 10011, United States. Contact: hello@fuentesmier.com.

Where we ship
We ship to the United States, Canada, Mexico, Belgium, France, Germany, Italy, Portugal, Spain and Sweden.

Shipping cost
Within the United States, shipping is complimentary on all orders of $300 or more. For orders under $300, rates are calculated at checkout.
For all other destinations, shipping rates are calculated at checkout based on the carrier service you select and your delivery address.

Processing time
Pieces in stock are prepared and dispatched from our New York studio within 2 to 4 business days. Each piece is inspected, wrapped and packed by hand before it leaves us.

Pre-orders
Some pieces are made in small batches by our artisans in Mexico and are offered as pre-orders. For these, the estimated dispatch date is shown on the product page before purchase. If an order includes both in-stock and pre-order pieces, we ship them together once all pieces are ready, unless you ask us to ship them separately.

Delivery
Available carrier services and estimated delivery times are shown at checkout. Once your order ships, you will receive a confirmation email with tracking details.

Customs, duties and taxes
Orders delivered within the United States carry no customs duties or import fees.
Orders to all other destinations are shipped with duties unpaid. Any customs duties, import taxes, VAT and carrier brokerage fees are the responsibility of the recipient and are collected by the carrier at the time of delivery. These charges are not included in the price or shipping cost paid at checkout, and they vary by country.

Refused deliveries
If an international package is refused or not collected, the original shipping cost, the return shipping cost and any charges incurred will be deducted from your refund.

Address accuracy
Please make sure your shipping address is complete and correct. If a package is returned to us because of an incorrect address or an unsuccessful delivery, we will contact you to arrange reshipment, and additional shipping costs may apply.

Lost or damaged packages
If your package arrives damaged or does not arrive within the expected timeframe, contact us at hello@fuentesmier.com within 7 days of the expected delivery date. Please include photographs if the package or the piece is damaged.